Jigsaw’s staff and contractors will attend appointments agreed with the tenant. Where we fail to meet an appointment, the resident will be offered an alternative to suit them. In special circumstances this appointment might be out of office hours. If a repair requires parts or materials that must be ordered, the repair may not be completed within the published timescale.
Some work to your home is done as part of a planned maintenance or investment programme. This covers things like outside painting, replacement windows and annual gas servicing. Some of these repairs need to be inspected before the repair can be done. These are repairs which need quick attention and don’t need an inspection first. Artan painted two bedrooms, kitchen, conservatory, sitting room and dining room for me. He worked extremely hard to do the job as quickly as possible and was very pleasant to deal with.
In line with government guidelines many of our housing services are running a reduced service. If you have a question about a government service or policy, you should contact the relevant government organisation directly. For queries or advice about employment rights, contact the Labour Relations Agency. The council charge https://www.wikipedia.org/ an administration fee of 10% of the total cost of the loan funded work, carried out to the property. You can carry out chargeable repairs at your own expense with a different repairs person. If you do this you need to make sure they are able to do the work to a high standard, have the right qualifications and are insured.
He was always on time, friendly and nothing was too much of an ask. He looked after buying all the materials and paints as sometimes you’re asked to do that which isn’t ideal if you work full time and have limited free time. I was very pleased https://officialngowari.com/ to find him through Rated People and I cannot recommend him highly enough as i know trustworthy builders are hard to find. We understand that electrical and plumbing services can range from small to big, with different levels of complexity.
But keep in mind – if we come to your home and the repair isn’t an emergency, you’ll be charged an emergency call-out fee. If you’re registering, you’ll need your customer reference number to hand. You have the right to appeal if you don’t agree with a decision to charge you for repairs. Our employees and contractors carrying out work will show you an identity card. Always ask to see this card before letting anyone into your home.
When a repair is completed to an individual dwelling, the tenant will be given the opportunity to provide feedback. They can do this by participating in an automated telephone survey that will happen within 24 hours of a completed repair. Internal decoration of homes is a tenant’s responsibility. Occasionally when carrying out some repairs, minor decorating will be required.