Also, when your minimal time period ends, your value might be subject to annual CPI rises every June. We’ll contact you before your contract ends with the small print.

Did you realize data and help is only a click on away? And your personal online buyer account is out there 24 hours a day, 7 days a week.

Hang up and re-dial earlier than 60 minutes and you won’t be charged. Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers.

Once your broadband and line rental are activated you may be issued claim info through e mail. Follow the instructions in this email to be issued with your Plusnet Reward Card. You should submit your claim within two months of the e-mail being issued. The card should be activated inside three months of it being issued. For our broadband and line rental contracts, the fastened price applies to the broadband and line rental month-to-month worth solely (excludes other services similar to call plans, call expenses and add-ons).

Calls to Plusnet Support and other Plusnet line rental customers are included in all line rental packages. Calls to other Plusnet telephone customers are included for the primary hour.


We’ll inform you about essential adjustments in advance, and if a change is detrimental you’ll finish your contract without any charges. Your broadband and line rental worth won’t change throughout your fixed price contract minimum term. When it ends, your worth will enhance to the then applicable out of contract worth set out in our Price Guide at that time.

Your phrases and situations will include an annual CPI worth change. We’ll do this so that the price increase takes effect in June of each year, ranging from the end of your minimal time period. All our broadband clients can take £5 a month off our handset, SIM Only and Family SIM plans.

Line rental is included in all our broadband packages. Standard line rental price is £19.99 a month (line only, no calls included). The standard line rental value, or the place applicable the discounted line rental price, is included within the package deal value. Where you could have taken our mounted worth contract, your broadband and line rental price is not going to change through the minimal time period. Other costs, content and terms could change at any time throughout your contract.