You will obtain a response to your repair request within 24 working hours. Emergencies are situations which are probably dangerous or a serious threat to health. We have a variety of expert staff including plumbers, electricians, plasterers and bricklayers to keep up and repair your house. We also employ fuel fitters to service and repair heating techniques.
The individual you converse with may have more info to assist us perceive the type of repair needed, so please describe the issue in as much element as potential. In an emergency, name or visit your local neighbourhood workplace. Private tenants please contact your landlord or letting agent. How to pay any council bill, fantastic or bill either online, by telephone or in individual.
When reporting a repair, please quote your handle or reference number and have a pen and paper to pay attention to your repair job reference quantity. If the repair doesn’t qualify as an ‘out of hours emergency’ as a result of it does not require immediate attention, we will provide you with an appointment for the repair to be carried out the following working day. what arrangements you may make to let the repair service into your own home. When you report a repair, please inform us as a lot as attainable about the issue. Download a duplicate of the Housing Renewal Assistance Policy 2015 (up to date 23 March 2020)(PDF 557kb).
Standard repairs will be given an appointment within the subsequent 25 days, with extra important repairs like mould and damp issues or broken kitchen/bathroom extractor fans prioritised to 10 days. Less pressing jobs like repairing kitchen models, doorways, fences or gates shall be carried out within 25 days. We know that when you report a repair you need it sorted as shortly as potential. But with practically 950 repair requests received every week we have to take care of probably the most pressing jobs first. If you are reporting an urgent/emergency repair, you’ll need to phone us.
It’s important to not go away small defects which could become main repairs at a later date. Regular upkeep may help to scale back general costs in the long run. It’s advisable to plan for the future and save for inevitable work to your house. Homeowners are responsible for the maintenance and repair of their very own properties however those on low incomes or pensions can struggle with the prices of work and plenty of need help discovering dependable contractors. Homes which are cold, damp and dangerous can convey distress and sick well being to the occupants.
In Gloucestershire alone there are estimated to be 46,000 sub-commonplace properties. Working with our repairs companion Axis Europe, we’ve produced ‘tips on how to’ movies that can assist you carry out easy repairs with out the necessity for costly or specialist tools.
To take precautions to stop harm as soon as a repair fault has been identified and to report it to us promptly. We provide a Home Improvement Agency Service, where officers will allow you to via the entire process from start to end. This service is chargeable, but the charge can be paid for through the grant or loan. IMPORTANT – If you’re out when our tradesperson calls, your job shall be cancelled and a card put via your door. You will need to report the repair again and prepare a new appointment.
It’s actually important that we will contact you throughout this time. If you are uncertain whether or not we have probably the most update contact details for you, discover out how you can replace them at present.
A a hundred% grant is awarded subject to a most assistance of £10,000. The Repairs Guide is now interactive – on the contents page, simply click the name of the page you need and you’ll be taken there. If you’re in momentary accommodationyou now have access to the portal.
It might be necessary for us within the brief term to re-arrange or cancel some non-pressing repairs. Please note, we are currently not accepting requests for plastering repairs because of provide chain issues all through the UK. Whenever you report a repair please just remember to give us as much info as you possibly can in regards to the repair that wants doing.