If you’re a leasehold, shared ownership or freehold customer then you’ll have different responsibilities when it comes to repairs in your home. Find out which repairs are your responsibility and how you can report one to us. Care & Repair England is an independent charitable organisation which aims to improve older people’s housing.
A follow up visit may need to be arranged by the contractor in order to complete the repair. We will usually respond to other emergency repairs within a maximum of 24 hours. These are dealt with within 21 working days of being reported.
To apply for a disabled facilities grant, you need to fill in a form which you can get from your local authority. They might ask for information and/or for tests to be carried out before you make a formal application. https://officialngowari.com/ You might also need to get approval for building regulations, planning, listed building or conservation area purposes. The best and easiest way to report non-emergency repair issues to us is online.
We will respond to an emergency repair within 2 hours, or 1 working day depending on the type of the severity of the issue. To be classed as an emergency repair, there must be significant risk to health and safety, your property or other buildings. You can request a repair from us at any time of day, 7 days a week. Repairs are attended by our contractors Mears and are split into emergency, urgent and non-urgent repairs. However, your landlord must not refuse permission without a very good reason.
Homeowners can get repair and improvement grants from the Housing Executive in certain circumstances. Applications are open to the Disabled Facilities Grant scheme and Mandatory Repair Grants scheme. Renovation, replacement and repair grants are only available in exceptional circumstances to homeowners. UseMy Chesterfield- our secure online customer portal – to report problems or request many of our services. When we receive the report we may need to check some of the details with you or arrange an appointment so make sure you provide us with contact information.
The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Telling any employee of the Council’s housing team if they visit you at https://www.wikipedia.org/ home, or are on your estate. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Artan did a brilliant job of doing all the different jobs i asked him to do.
In line with government guidelines many of our housing services are running a reduced service. If you have a question about a government service or policy, you should contact the relevant government organisation directly. For queries or advice about employment rights, contact the Labour Relations Agency. The council charge an administration fee of 10% of the total cost of the loan funded work, carried out to the property. You can carry out chargeable repairs at your own expense with a different repairs person. If you do this you need to make sure they are able to do the work to a high standard, have the right qualifications and are insured.
If you find it difficult to access parts of your home, we may be able to help make things easier for you. We all want our house to feel like a home and sometimes that means putting your own stamp on things. Keep up-to-date with the status of your repair online using My Home Account. We provide, high quality work at realistic rates for Local Contractors and Tradespersons, combined with regular and prompt payment.
Some work to your home is done as part of a planned maintenance or investment programme. This covers things like outside painting, replacement windows and annual gas servicing. Some of these repairs need to be inspected before the repair can be done. These are repairs which need quick attention and don’t need an inspection first. Artan painted two bedrooms, kitchen, conservatory, sitting room and dining room for me. He worked extremely hard to do the job as quickly as possible and was very pleasant to deal with.
If the repair is our responsibility, you need to report it to us. The easiest and quickest way to report any repairs is using MyAccount, your free and secure online service. By law, we must fix urgent problems in council-owned homes which could affect the tenant’s health, safety or security within a certain period. If your landlord is responsible for doing the work, you’ll not be able to get a grant. Some local home improvement agencies offer advice and assistance with finding the money to pay for repair work, contracting a reliable builder, and/or supervising the building work. The Handyperson Service is a Cornwall Council service that provides help with household maintenance and repairs for people in Cornwall who are over 60 or have a disability.