Following recommendations from Microsoft we are advising our customers to stop using Internet Explorer to access this website. To access the full range of services available on the site, customers should use alternative browsers such as Chrome, Edge, Safari or Firefox. During the current situation, our priority is to continue providing essential council services, while protecting the health and wellbeing of our residents. In exceptional circumstances, you might be eligible for a repair, renovation or replacement grant for your home.

It’s important that you get the right support when you leave hospital. We can help with minor repair and adaptations to much larger projects – so you can get home as smoothly as possible. Customer satisfaction in relation to repairs is important to Jigsaw Group and will continually be monitored utilising a customer satisfaction automated survey. The responses will be analysed to ensure the highest standards are achieved.

When posting your job, just add as much information as possible so our taskers know what tools are required. You can chat with them through the app or on our website, once you have selected your Tasker before they come to your home to outline specifics. For more information about a landlord’s responsibility to do repairs, see Repairs in rented housing. A local authority must give you a disabled facilities grant if you meet the conditions for getting one. For more information about your landlord’s responsibility to do repairs, see Repairs in rented housing. If you, or someone that you live with, are disabled, you might be able to get a disabled facilities grant for adaptations or providing facilities for the disabled person.

Use the form below to tell us what the issue is, and let us know what days are convenient for us book an appointment. The main purpose of the emergency repair service is to make safe or secure. The policy changes that we’ve made will provide a better repairs service offer to tenants and help us to deliver quality affordable homes for all. The responsibility to make sure your home is maintained in a good state of repair lies with both you as a tenant, and us as your landlord. Your main responsibility is to report repairs quickly to avoid further problems arising.

Age UK national also offer a range of Guides and Factsheets about housing matters. Factsheet 67 coversFunding repairs, improvements and adaptations. You can also check the repairs and maintenance section in the tenant’s handbook to find out what repairs are your responsibility to make. We’ll aim to get your appointment booked in on your first contact with us, saving you another call. We offer morning or afternoon slots so you won’t have to wait in as long for someone to attend. You can advise us of your availability when you report your repair via our online form.

Some of these jobs need to be inspected before the contractor can start the work. These are repairs which could cause injuries or further damage if they are not dealt with quickly. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We have guidelines on how long different repairs should take.