For instance, critical leaks which might be flooding your home, a damaged toilet (when there isn’t any different working rest room), or no heating in winter (November – April). Someone over the age of 17 have to be at home when a repair is being carried out. Login to your account to report a difficulty in your house or a communal space. At all instances, our contractors will observe the social distancing guidelines set out by the government.
The property has been within the possession of the applicant for less than 2 years. We have personal staff of multi-skilled commerce employees – you’ll usually see them out and about in their vans. We hardly ever employ other corporations to do our repair work for us, so you can relax within the data that your repair will be accomplished to an expert normal. Clearing and reinstating garden area when a property turns into void.
Telephone traces are open 8am-5pm Monday, Tuesday, Thursday, Friday and 10am-5pm Wednesday. There are PCs and self service kiosks out there at our workplace in Catford if you don’t have web access at home. If we have to take a look at the issue earlier than we can order the repair, we will arrange for someone to visit your house. As lengthy as we have enough information to tell the contractor what they need to do, we are going to order the repair straight away.
On the day of us attending we would ask that you just keep in your home or no less than two metres away from our workers always. If you already have a non-urgent repair booked with us we shall be in touch to rearrange your appointment. We will name you earlier than your appointment to ask you a set of questions about your present well being status. To arrange for a non-emergency repair, please complete the net repair form beneath. We can not at this stage give you a confirmed appointment as we are presently having to adapt our job planning every day.
We will contact you to run through some questions BEFORE we attend your home. If we go away a message for you, please ring them again urgently. The property has been left unoccupied and fallen into disrepair.
To report emergencies outdoors our working hours and financial institution holidays, name us on . Must have lived at the related property for at least 12 months. A permanent and legal residence including dwellings, cellular homes and houseboats. Remember, advice on home improvements is free to all of our customers. Staff will observe bodily distancing steering and appropriate PPE shall be worn when necessary.
They will all the time put on the PPE (private protecting tools) applicable to their task. You shall be knowledgeable of any measures you might be also required to take forward of your appointment.
Alternative and accessible codecs can be found and could be requested by calling our Freephone quantity . Copyright © 2014, Caerphilly County Borough Council, All Rights Reserved.
We will repair the harm, however search to recover the fee from you. We have the flexibility to make morning and afternoon appointments which we will endeavour to make at a time and date that’s handy to you and Karbon. Thank you for sharing private data with Karbon Homes Group. Please be assured the safety of the private info you share with us will at all times be taken critically, and your privacy might be respected. If you’d prefer to know more about how we handle and use the information you share with us please view our privateness assertion.